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Yes it is known - and we already involved MS DEV support - it is reported to Redmond - but no feedback from Redmond yet
Regards/Gruss
Oliver
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Yes - one more :-)
We are still in discussion with MS - it was planned to fix it with the upcoming Fall Creators Update - but currently MS will not ensure that this will be really implemented (it is a missing/undocumented interface) - so my escalation engineer is still talking to the product group in Redmond and we hope we will get a solution asap...
Regards/Gruss
Oliver
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I wanted to add to this. I am experiencing the same or similar issue. Running Windows 10 1703, HP Zbook 15 G3 with a high resolution display. My cursor doesn't disappear whenever I have the ASG RD on that screen, however whenever I move it to my 2nd monitor, which is only 1920x1080, the cursor will disappear whenever inside an editable field. So inside putty, notepad, or even a field for data entry.
I also just upgraded to ASG RD 2017 (10.1.5713.0) hoping it would clear up the issue.
Thanks
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05-10-2017, 07:42 PM
(This post was last modified: 05-10-2017, 07:44 PM by slick00m.)
I'm having the same issue after updating to 1703.
Windows 10 Pro version 1703 build 15063.0
ASG remote desktop 2017 version 10.1.5713.0
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I found a workaround, finally! :)
My laptop screen is 1920x1080. Windows thinks 150% scaling would be best but I want it at 100% because otherwise everything is just too big. Somehow this 150% value is used by the RDP library and because the screen is set to 100% the cursor is scaled down to 66% it's original size. You can disable scaling by setting the custom scaling factor for all displays to 100%. This disables automatic scaling completely. Problem solved. Only downside is you can't set different scaling factors for multiple displays but I don't want this anyway.
Have a nice day!
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19-01-2018, 11:17 AM
(This post was last modified: 19-01-2018, 11:18 AM by henning.)
I'm still having the same issue with Fall Creators build (1709).
I have connected two external monitors onto my Surface Pro 4 so the resolutions are as following:
- Surface 4 Pro: 2736x1824 (200% scaling)
- iiyama ProLite B2480HS 1920x1080 (100% scaling)
- iiyama ProLite B2480HS 1920x1080 (100% scaling)
ASG-RemoteDesktop 2016 Version: 9.05385.0
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The new interface should be implemented for RS4 (Win10) - hopefully there will be a Preview version soon so we can implement the new interface into ASGRD
Regards/Gruss
Oliver
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Any updates on this? Is the interface expected to be in the next Windows version that will be ready Spring 2018?
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Yes it should be in the spring update (Redstone4) - I'm looking at every "Insider Preview Build" if something changed - but currently not - hoping that it will be there in one of the next insider preview updates
Regards/Gruss
Oliver
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Currently we are in contact with MS support - because the promised interface is not available - get the information that the developer from MS forgot to implement in the way we need it - and now we are trying to find a way to access it anyhow - and still we do not know if it really helps as we couldn't test it - but I hope to get feedback the next days and hopefully a way to implement and test it asap... I know how frustating this issue is...
Regards/Gruss
Oliver
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What are the latest News on this topic?
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It is implemented - you need only at least Windows 10 Redstone 4 - the last huge update from March or April...
Regards/Gruss
Oliver