We are using ASG Remote Desktop 2017 (version 10.1.5713.0)
It is quite common that we will double-click an RDP connection, and the tab opens, but it is stuck at a colored screen with a “Reconnect” button.
However if I connect using the built-in Windows RDP client, it works just fine. Only ASG RD has any issue.
The problem seems to be more frequent when I am connecting to remote systems with a higher latency.
This affects multiple users on multiple computers. All Windows 10.
Any ideas?
It is quite common that we will double-click an RDP connection, and the tab opens, but it is stuck at a colored screen with a “Reconnect” button.
However if I connect using the built-in Windows RDP client, it works just fine. Only ASG RD has any issue.
The problem seems to be more frequent when I am connecting to remote systems with a higher latency.
This affects multiple users on multiple computers. All Windows 10.
Any ideas?