13-09-2016, 01:51 PM
Hi,
I wonder whether anybody else out there has experienced the following issue, which occurs in a large environment:
Problem description:
-We connect to our VDA’s (Servers W2K12 R2) via ASG RD 2012
-In Citrix Studio-->Sessions, the connected user is displayed in the column Current User with the ‘Session State’ ‘Active’
-After a while the Server is locked out due to inactivity.
-When we need to reconnect to the server we use ASG RD and click on ‘Reconnect’.
-Once reconnected, an ‘orphan’ user (-) is created in the Citrix Studio, with the session state ‘Connected’ In the Citrix Studio > Sessions ‘Orphane Users’ are listed in the ‘Current User’ column with no name but with a hyphen (-)
These Orhan users remain in the aforementioned column until the respective server has been restarted.
This behaviour leads to lack of an accurate overview and to increasing confusion.
Tests with ASG RD 2016 have stated the aforementioned behaviour, which means the issue exists also in ASG RD 2016.
-ASG Remote Desktop 2012, Version 7.3.4144.0
-All Servers are Windows Server 2012 R2 Standard
-Citrix Virtual Delivery Agent 7.8.0.232 (VDA)
-Citrix Studio on Delivery Controllers: 7.8.0.186
Are you aware of any solution to this problem?
Thank you in advance for your help.
Orphane2016
I wonder whether anybody else out there has experienced the following issue, which occurs in a large environment:
Problem description:
-We connect to our VDA’s (Servers W2K12 R2) via ASG RD 2012
-In Citrix Studio-->Sessions, the connected user is displayed in the column Current User with the ‘Session State’ ‘Active’
-After a while the Server is locked out due to inactivity.
-When we need to reconnect to the server we use ASG RD and click on ‘Reconnect’.
-Once reconnected, an ‘orphan’ user (-) is created in the Citrix Studio, with the session state ‘Connected’ In the Citrix Studio > Sessions ‘Orphane Users’ are listed in the ‘Current User’ column with no name but with a hyphen (-)
These Orhan users remain in the aforementioned column until the respective server has been restarted.
This behaviour leads to lack of an accurate overview and to increasing confusion.
Tests with ASG RD 2016 have stated the aforementioned behaviour, which means the issue exists also in ASG RD 2016.
-ASG Remote Desktop 2012, Version 7.3.4144.0
-All Servers are Windows Server 2012 R2 Standard
-Citrix Virtual Delivery Agent 7.8.0.232 (VDA)
-Citrix Studio on Delivery Controllers: 7.8.0.186
Are you aware of any solution to this problem?
Thank you in advance for your help.
Orphane2016