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Mouse pointer disappears when hovering over textbox
#1
I am running ASG-RD 2017. This only seems to happen with the new Windows 10 Creators Update (1703).

I am connecting via RDP to many different versions of Windows Server. When my mouse pointer moves over a textbox or a field containing text, the pointer/cursor disappears.

Anyone else see this happening?
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#2
I had the same issue yesterday - but installed some more updates after that and today everything is working fine - but I will observe this issue (on some other machines)
Regards/Gruss
Oliver
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#3
Unfortunately, installing the latest updates did not resolve my issue.
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#4
I have it again too - we will check it after the easter weekend
Regards/Gruss
Oliver
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#5
If I use my notebook without an external monitor I get this issue in some applications - if I use external monitor I can't see that issue - not easy... but I also have problems using mstsc.exe so I guess there are problems in the rdp protocol of the Creators Update...

We will observe...
Regards/Gruss
Oliver
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#6
I use two external monitors that are 1080p in addition to my 4K laptop screen.

Using MSTSC.exe I do not experience the same issue on any of my displays.

If there's anything I can do to assist or test, please let me know.

Thanks for continuing to look into this.
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#7
I have the same issue.
With ASG it is not working well, but with mstsc.exe it is ok.
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#8
I am also having this issue, using two external monitors. My application also sometimes crashes when connecting to the RDP session.
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#9
What is the OS ASGRD is running on and which destination systems having this issue?
Regards/Gruss
Oliver
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#10
Please refer to the original post.

Quote:I am running ASG-RD 2017. This only seems to happen with the new Windows 10 Creators Update (1703).

I am connecting via RDP to many different versions of Windows Server.
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#11
I am also running ASG-2017 with the creator's update(1703). Is there any progress on getting this fixed?
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#12
Same issue. 

Confirmed running mstsc directly works but via vrd cursor will disappear.

Windows Version 1703
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#13
When in the RDP, changing the mouse pointer scheme to Windows Black (system scheme) allows the cursor to show up. A possible workaround for now. Maybe that helps with tracking down the issue?
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#14
(25-04-2017, 05:07 PM)mbellian Wrote: When in the RDP, changing the mouse pointer scheme to Windows Black (system scheme) allows the cursor to show up. A possible workaround for now. Maybe that helps with tracking down the issue?

Thanks for the suggestion - gave it a go but it does not seem to resolve the issue, even as a work around.
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#15
We are currently trying to figure out the cause
Regards/Gruss
Oliver
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#16
We have currently no system where the issue is reproducible - in mouse pointer options on local device there is an option "Hide pointer while typing" - could anybody check if this has any impact?
Regards/Gruss
Oliver
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#17
Toggling the "Hide pointer while typing" does not help. The mouse pointer disappears when moving over a text box whether you're typing or not.
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#18
(27-04-2017, 01:52 PM)Rick Wrote: Toggling the "Hide pointer while typing"  does not help. The mouse pointer disappears when moving over a text box whether you're typing or not.

+1 does not resolve issue.
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#19
I have found a system where I think it is reproducible - but the mouse cursor is not really hidden, I can see at least a "one pixel cursor" - hard to see on high resolution but it is still there... can you confirm?
Regards/Gruss
Oliver
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#20
(28-04-2017, 06:46 AM)DevOma Wrote: I have found a system where I think it is reproducible - but the mouse cursor is not really hidden, I can see at least a "one pixel cursor" - hard to see on high resolution but it is still there... can you confirm?

Yes, I can confirm.

With Windows 10 Creators Update

Greetings Michael
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