26-04-2017, 04:33 PM
Hi,
A couple of my users have recently been getting 'BaseItemGet' errors when logging into ASG. Looking at other posts on the forums, it looks to be linked to favourites - and I believe it is possible that the issue could be with Orphaned favourites.
I have an AD Sync set up. When I first set this up, I left the 'Field to compare' field as objectSid, however I found that when a new machine was created on the domain that this caused duplicate objects in the Database. I have since changed 'Field to compare' to 'Name'. Where there are duplicate objects, I have manually deleted both objects. I have also run the 'Data Optimizer' and fixed all issues. It was after these actions that the 2 users started experiencing these issues. The other thing to note is that the 2 users have changed their desktop machines. The issues does not occur when they log back into their old machines.
One of the users gets a second error when they RDP to a particular machine from ASG RD. The same error does not occur using regular mstsc with the same credentials from the same machine.
See attachments:
BaseItemGet.png is the error both users see upon opening the application
CannotConnect.png is the error which one user sees when they attempt to open a particular connection.
Thanks,
A couple of my users have recently been getting 'BaseItemGet' errors when logging into ASG. Looking at other posts on the forums, it looks to be linked to favourites - and I believe it is possible that the issue could be with Orphaned favourites.
I have an AD Sync set up. When I first set this up, I left the 'Field to compare' field as objectSid, however I found that when a new machine was created on the domain that this caused duplicate objects in the Database. I have since changed 'Field to compare' to 'Name'. Where there are duplicate objects, I have manually deleted both objects. I have also run the 'Data Optimizer' and fixed all issues. It was after these actions that the 2 users started experiencing these issues. The other thing to note is that the 2 users have changed their desktop machines. The issues does not occur when they log back into their old machines.
One of the users gets a second error when they RDP to a particular machine from ASG RD. The same error does not occur using regular mstsc with the same credentials from the same machine.
See attachments:
BaseItemGet.png is the error both users see upon opening the application
CannotConnect.png is the error which one user sees when they attempt to open a particular connection.
Thanks,