15-06-2017, 10:50 AM
Hi - I thought I would add this onto this thread, as the initial error is the same. Please let me know if this is not correct.
We are running ASG RD 2017. The client version is: 10.0.5564.0.
I have a user who has started getting the 'BaseItemGet' error message. This has started since a clean boot of their machine this morning, and upon loading the application. Yesterday, I was giving the user some training on the application, and while I was doing this we deleted some private connections which the user had created, as duplicate connections already existed in the database. There were 2 connections, and each existed 2 folder levels down, and were the only connection in each folder, therefore we simply deleted the folder at the root level (rather than deleting the connection first, then deleting the folder in which it resided, and then the folder in which that folder resided). I then showed the user how to create a favourite of the existing connection entity, so that we do not get duplicate connection objects in the database. I believe it is these actions which have meant that the user has started to see errors.
After the user started getting these errors, I have followed the previous post, where you said to 'Reset Layout'. The user removed the favourtes which they had created the previous day, and then Reset Layout. They closed and reopened the application and then started getting the following error "An error occured on executing an sql statement: LogsAdd". I then used the Data Optimizer wizard - it found 1 item with no valid parent, which I fixed, but no other errors. The user then closed and opened the application, but then started getting 'BaseItemGet' again. At this point the user tried resetting their layout again multiple times, and I ran Data Optimizer multiple times, but both errors kept appearing.
I then got the user to log onto a known good machine which they had not logged onto before, however the errors remained, therefore I believe this to be an issue in the database.
Thanks.
We are running ASG RD 2017. The client version is: 10.0.5564.0.
I have a user who has started getting the 'BaseItemGet' error message. This has started since a clean boot of their machine this morning, and upon loading the application. Yesterday, I was giving the user some training on the application, and while I was doing this we deleted some private connections which the user had created, as duplicate connections already existed in the database. There were 2 connections, and each existed 2 folder levels down, and were the only connection in each folder, therefore we simply deleted the folder at the root level (rather than deleting the connection first, then deleting the folder in which it resided, and then the folder in which that folder resided). I then showed the user how to create a favourite of the existing connection entity, so that we do not get duplicate connection objects in the database. I believe it is these actions which have meant that the user has started to see errors.
After the user started getting these errors, I have followed the previous post, where you said to 'Reset Layout'. The user removed the favourtes which they had created the previous day, and then Reset Layout. They closed and reopened the application and then started getting the following error "An error occured on executing an sql statement: LogsAdd". I then used the Data Optimizer wizard - it found 1 item with no valid parent, which I fixed, but no other errors. The user then closed and opened the application, but then started getting 'BaseItemGet' again. At this point the user tried resetting their layout again multiple times, and I ran Data Optimizer multiple times, but both errors kept appearing.
I then got the user to log onto a known good machine which they had not logged onto before, however the errors remained, therefore I believe this to be an issue in the database.
Thanks.