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Mouse Cursor issue with high DPI in Remote Desktop Sessions
#1
Having issues with Mouse Cursor too small or missing in text editor applications. Is ASG aware of the issue with Windows 10 and creator update?
I have try the RoyalTS suggestion. I;m still having the problem in ASG Remote Desktop.

I'm on ASG Remote Desktop on version 2016 (9.0.5385.0)

https://support.royalapplications.com/su...p-sessions
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#2
Yes it is known - and we already involved MS DEV support - it is reported to Redmond - but no feedback from Redmond yet
Regards/Gruss
Oliver
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#3
(07-06-2017, 01:56 PM)DevOma Wrote: Yes it is known - and we already involved MS DEV support - it is reported to Redmond - but no feedback from Redmond yet

Hi DevOma,

Any update on this issue? I believe I am having it. This is what I see:
http://i.imgur.com/bLHXtLg.png
(the two dots in the red box are my mouse cursor)

Additionally on some servers my mouse pointer itself is tiny:
http://i.imgur.com/dhFXOoY.png

Windows 10 version 1703 build 15063.483 (creators update)
ASG 10.1.5713.0

It does not happen when I just windows remote desktop, but does happen in ASG. This also happens on a few of my co-workers PCs that are running the same versions of Windows and ASG.

Thanks,
Peter


Attached Files
.png   mouse.png (Size: 653.04 KB / Downloads: 10)
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#4
Yes - one more :-)

We are still in discussion with MS - it was planned to fix it with the upcoming Fall Creators Update - but currently MS will not ensure that this will be really implemented (it is a missing/undocumented interface) - so my escalation engineer is still talking to the product group in Redmond and we hope we will get a solution asap...
Regards/Gruss
Oliver
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