Windows 10 & vnc crash

[demarcao]

Everytime we try to connect using VNC ASG 2017 crashes.  We are running the latest patched version.  Any ideas how to fix this?  Is it a known issue?
thank you!

[DevOma]

Did you run "Components check"? Perhaps you install x64 first time then you need to run Components check and run "Fix" for VNC component...

[demarcao]

Did you run "Components check"? Perhaps you install x64 first time then you need to run Components check and run "Fix" for VNC component...

Yes actually the first time I tried using it I got a different error then did a component check which then re-registered some .dll and it said fixed.  Now it just crashes.

[DevOma]

Do you use 32 or 64bit version?

[demarcao]

Do you use 32 or 64bit version?

64bit

[DevOma]

Any log details? Or is it really "crashing"?

Can you try to unregister the dll and register again?

open cmd.exe and switch to the program dir then try to execute the 2 commands
regsvr32.exe /u scvncctrl64.dll
regsvr32.exe scvncctrl64.dll

[demarcao]

Any log details? Or is it really "crashing"?

Can you try to unregister the dll and register again?

open cmd.exe and switch to the program dir then try to execute the 2 commands
regsvr32.exe /u scvncctrl64.dll
regsvr32.exe scvncctrl64.dll

I tried your commands same issue.  I get a pop up that says ASG-Remote Desktop 2017 as stopped working.  A problem caused the program to stop working correctly. Please close the program.

I will try to find a log.

[demarcao]

OK here is the event log entry:
Faulting application name: ASGRD.exe, version: 10.1.5713.0, time stamp: 0x599d22fc
Faulting module name: scvncctrl64.dll, version: 3.7.3.0, time stamp: 0x58df0d8e
Exception code: 0xc0000005
Fault offset: 0x00000000000562e8
Faulting process id: 0x2680
Faulting application start time: 0x01d3307ba7b97c00
Faulting application path: C:\Program Files\ASG-Remote Desktop 2017 (X64)\ASGRD.exe
Faulting module path: C:\Program Files\ASG-Remote Desktop 2017 (X64)\scvncctrl64.dll
Report Id: ea1ec218-981d-4c08-bb18-3dd1de27a3b6
Faulting package full name:

[DevOma]

I think you did a reboot test also.

Do you also tried to use 32bit version? Just to see if this works...

[demarcao]

I think you did a reboot test also.

Do you also tried to use 32bit version? Just to see if this works...

AH -ha!  if I download asg-latest.zip from the website, then run fix components it works!  Wonder what is different?

[demarcao]

I think you did a reboot test also.

Do you also tried to use 32bit version? Just to see if this works...

AH -ha!  if I download asg-latest.zip from the website, then run fix components it works!  Wonder what is different?

ok asg-latest.zip does not have the latest patch set.

[DevOma]

I think now you are running the 32bit version - we had some issues (in testing) when changing from 32 to 64 bit or otherwise - but normally a reboot and a register of the dll was fixing these issues...

[DevOma]

You are right - upload is running - but that's really strange - nothing changed in the VNC component...