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Random Crashing
#1
Hi Support

we are running asg 2018 update 4 in a team environment (approx 15 users) connecting back to a single SQL Instance on a dedicated SQL server also running the latest version of ASG, however are finding that the application crashes multiple times per day for no apparent reason. 

do you have any idea why this might be and how we may resolve the issue. it has only started happening in the last month or so prior the that the system has been rock solid with no issues.

below is the application log from event viewer

Faulting application name: ASGRD.exe, version: 11.0.5876.0, time stamp: 0x5a74229a
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.17134.1, time stamp: 0xecdec09f
Exception code: 0xc0000409
Fault offset: 0x000058af
Faulting process id: 0x3a18
Faulting application start time: 0x01d42c9cc378045c
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#2
It's the second time a user reports that error - but we do not use this dll - so it is bind by any component causes the crash - we can try to add a function that you can specify dll's that should be loaded on startup - we got this hint from MS - but we plan a Patch for this week and I would try to add this afterwards and make a private build - if you want you can test it if that helps...
Regards/Gruss
Oliver
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#3
HI

we would be happy to test a private build, please send us details of where to download from etc, and we can get this installed.
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#4
We made some tests regarding the idea to load the dll's that causes a possible crash - but it is not working as expected - we will try to find another solution

And we will try to add FreeRDP as an alternative RDP protocol - because we guess it is the mstsc-ActiveX that causes the crashes...
Regards/Gruss
Oliver
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