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Unable to install ASG 2015
#1
Windows 8.1

Log Name: Application
Source: ASGRD
Date: 08/12/2014 14:33:25
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DELTA8O.isis-12r.local
Description:
Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.

Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.

---------------------------

at CloudAdminDataAccess.FileDataAccessor.BaseItemGet(Guid itemId, Guid userId)
at CloudAdminDataAccess.FileDataAccessor.BaseItemGetAll(Guid userId)
at CloudAdminCommon.Access.DataAccessor.GetRootItems()
at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
at CloudAdminConsole.MainForm.backgroundWorkerInitEnvironment_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASGRD" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-08T13:33:25.000000000Z" />
<EventRecordID>347360</EventRecordID>
<Channel>Application</Channel>
<Computer>DELTA8O.isis-12r.local</Computer>
<Security />
</System>
<EventData>
<Data>Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.

Unhandled Exception
An unhandled error occured in the application. You should restart the application to prevent further problems.
Object reference not set to an instance of an object.

---------------------------

at CloudAdminDataAccess.FileDataAccessor.BaseItemGet(Guid itemId, Guid userId)
at CloudAdminDataAccess.FileDataAccessor.BaseItemGetAll(Guid userId)
at CloudAdminCommon.Access.DataAccessor.GetRootItems()
at CloudAdminConsole.MainForm.BuildNavigationTree(Boolean refreshOnly)
at CloudAdminConsole.MainForm.backgroundWorkerInitEnvironment_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
</Data>
</EventData>
</Event>

--------------------------------------------------------------------
Log Name: Application
Source: .NET Runtime
Date: 08/12/2014 14:33:25
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DELTA8O.isis-12r.local
Description:
Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at CloudAdminDataAccess.FileDataAccessor.LogsAdd(CloudAdminAPI.Interfaces.LogItem)
at CloudAdminCommon.Access.DataAccessor.LogItemAdd(CloudAdminAPI.Interfaces.LogItem)
at CloudAdminCommon.Access.DataAccessor.AddErrorLogItem(CloudAdminCommon.DataObjects.ErrorLogTypes, System.String, System.String)
at CloudAdminCommon.Access.MessageHandler.AddMessage(System.Windows.Forms.IWin32Window, CloudAdminAPI.Access.MessageTypes, System.String, System.String, System.String)
at CloudAdminCommon.Access.MessageHandler.AddMessage(System.Windows.Forms.IWin32Window, CloudAdminAPI.Access.MessageTypes, System.String, System.String, System.Exception)
at CloudAdminConsole.Program.GlobalExceptionHandler(System.Exception)
at CloudAdminConsole.Program.Application_ThreadException(System.Object, System.Threading.ThreadExceptionEventArgs)
at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)
at System.Windows.Forms.Control.WndProcException(System.Exception)
at System.Windows.Forms.Control+ControlNativeWindow.OnThreadException(System.Exception)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at CloudAdminConsole.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-08T13:33:25.000000000Z" />
<EventRecordID>347362</EventRecordID>
<Channel>Application</Channel>
<Computer>DELTA8O.isis-12r.local</Computer>
<Security />
</System>
<EventData>
<Data>Application: ASGRD.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
at CloudAdminDataAccess.FileDataAccessor.LogsAdd(CloudAdminAPI.Interfaces.LogItem)
at CloudAdminCommon.Access.DataAccessor.LogItemAdd(CloudAdminAPI.Interfaces.LogItem)
at CloudAdminCommon.Access.DataAccessor.AddErrorLogItem(CloudAdminCommon.DataObjects.ErrorLogTypes, System.String, System.String)
at CloudAdminCommon.Access.MessageHandler.AddMessage(System.Windows.Forms.IWin32Window, CloudAdminAPI.Access.MessageTypes, System.String, System.String, System.String)
at CloudAdminCommon.Access.MessageHandler.AddMessage(System.Windows.Forms.IWin32Window, CloudAdminAPI.Access.MessageTypes, System.String, System.String, System.Exception)
at CloudAdminConsole.Program.GlobalExceptionHandler(System.Exception)
at CloudAdminConsole.Program.Application_ThreadException(System.Object, System.Threading.ThreadExceptionEventArgs)
at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception)
at System.Windows.Forms.Control.WndProcException(System.Exception)
at System.Windows.Forms.Control+ControlNativeWindow.OnThreadException(System.Exception)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at CloudAdminConsole.Program.Main(System.String[])
</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 08/12/2014 14:33:25
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DELTA8O.isis-12r.local
Description:
Faulting application name: ASGRD.exe, version: 8.0.4706.1, time stamp: 0x546e5676
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0640ec43
Faulting process id: 0x8f4
Faulting application start time: 0x01d012eb8ada2324
Faulting application path: O:\Program Files (x86)\ASG-Remote Desktop 2015\ASGRD.exe
Faulting module path: unknown
Report Id: c919d492-7ede-11e4-83bf-fdc884f69fb0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-08T13:33:25.000000000Z" />
<EventRecordID>347363</EventRecordID>
<Channel>Application</Channel>
<Computer>DELTA8O.isis-12r.local</Computer>
<Security />
</System>
<EventData>
<Data>ASGRD.exe</Data>
<Data>8.0.4706.1</Data>
<Data>546e5676</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0640ec43</Data>
<Data>8f4</Data>
<Data>01d012eb8ada2324</Data>
<Data>O:\Program Files (x86)\ASG-Remote Desktop 2015\ASGRD.exe</Data>
<Data>unknown</Data>
<Data>c919d492-7ede-11e4-83bf-fdc884f69fb0</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Reply
#2
Did you have a Beta or RC version installed before? If yes you have to remove all your local setting-files before starting the RTM...

If not - did you try to start "As Administrator"?
Regards/Gruss
Oliver
Reply
#3
If I had the 2o14 rc
Where are these settings-files?

Regards.
Reply
#4
%AppData%\Roaming\ASG-RemoteDesktop\8.0

Delete settings.xml and profile.xml
Regards/Gruss
Oliver
Reply
#5
Thank you so much

longer works.

:-)
Reply




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