Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
ASG-RemoteDesktop 2019 - Interface locked, unable to interact or click anything
#1
Lately we've been having this *weird* problem where our ASG clients will lock up.  Nothing's greyed out and everything looks like it's still responsive, but trying to click on anything results in a audio *ding* like there's a prompt that requires our attention before we can return to our work.  However, we can't find ANY pop-up that we can click "OK" or "Cancel" on to get back to work.

After suffering through this for not-sure-how-long, one of our techs decided to selectively kill any processes related to ASG, including a putty.exe we had open as per an ASG SSH connection.  This did the trick and the software was responsive again, leading us to believe there's some "connection time-out" window popping up that we're not seeing.

I know this is the vaguest of descriptions, but if anyone has any clue whatsoever we would greatly appreciate it!
Reply


Messages In This Thread
ASG-RemoteDesktop 2019 - Interface locked, unable to interact or click anything - by rqpartners - 24-10-2019, 01:03 AM



Users browsing this thread: 1 Guest(s)