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Credentials list empty
#1
Hello, 
I've just installed the nesest version of ASG and i'm having problems with assigning credentials to servers. When i open the credentials tab it's blank. I've tried running in administrator mode and i've tried restarting both the program and pc. I've added a screenshot of the list. It worked once before but after closing the program and launching it again the problem came back.
.png   Merknad 2019-09-02 115849.png (Size: 106.51 KB / Downloads: 9)
.png   Merknad 2019-09-02 115849.png (Size: 106.51 KB / Downloads: 9)
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#2
In your screenshot I just see that "None" is selected…

Do you see Credentials in Navigation-Tree? You should always see the same result in the DropDown-ComboBox as in the Navigation tree - perhaps Permissions are activated and your user is not allowed to use any credentials?
Regards/Gruss
Oliver
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#3
(02-09-2019, 12:16 PM)DevOma Wrote: In your screenshot I just see that "None" is selected…

Do you see Credentials in Navigation-Tree? You should always see the same result in the DropDown-ComboBox as in the Navigation tree - perhaps Permissions are activated and your user is not allowed to use any credentials?

The screenshot is what i got after i clicked none, i have added multiple credentials but none come up in the menu. I also believe i have rights to use credentials since i am able to make a new credential and assign it to the server i just cant assign credentials that already exist.
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#4
You can only assign one credential object to access a server - so I do not really understand the problem?

You added multiple credentials in Navigation-TreeView? And if you click the dropdown these credentials are not visible? Could you see your creds after pressing F5 in the Navigation area?
Regards/Gruss
Oliver
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#5
(02-09-2019, 12:53 PM)DevOma Wrote: You can only assign one credential object to access a server - so I do not really understand the problem?

You added multiple credentials in Navigation-TreeView? And if you click the dropdown these credentials are not visible? Could you see your creds after pressing F5 in the Navigation area?
Yes i have added credentials in the treeview but i can't see any of them when i try to open the menu in the server credentials tab. I can see all of them in navigation treeview. So i can't add the credentials i have made to the servers.
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#6
Can you close the filter for the credentials? Perhaps an whitespace in the field? Never heard this issue before…
Regards/Gruss
Oliver
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#7
(02-09-2019, 04:01 PM)DevOma Wrote: Can you close the filter for the credentials? Perhaps an whitespace in the field? Never heard this issue before…

It doesn't seem to help. (Attachment)


Attached Files
.png   Merknad 2019-09-03 072932.png (Size: 53.67 KB / Downloads: 4)
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#8
Can you post 2 screens - one with navigation visible where I can see creds - and one with the credential dropdown is opened so that I can see it is really empty? Currently there is always a white box over the important part of the screen...
Regards/Gruss
Oliver
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#9
(03-09-2019, 08:10 AM)DevOma Wrote: Can you post 2 screens - one with navigation visible where I can see creds - and one with the credential dropdown is opened so that I can see it is really empty? Currently there is always a white box over the important part of the screen...
In the last attachment i have opened the dropdown menu.


Attached Files
.png   Merknad 2019-09-03 083737.png (Size: 136.49 KB / Downloads: 3)
.png   Merknad 2019-09-03 085106.png (Size: 167.14 KB / Downloads: 3)
.png   Merknad 2019-09-03 091749.png (Size: 115.66 KB / Downloads: 4)
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#10
Perhaps you have set the dropdown height to a very high value and the content is displayed outside the range of what we can see :-)

Check Tools=>Settings=>Layout

The first entry is normally set to 200 - Height for dropdown-Tree-Controls

Please check that - it seems that there is a number that is so big that the control is not displayed correctly - can that be the issue???
Regards/Gruss
Oliver
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#11
(03-09-2019, 09:25 AM)DevOma Wrote: Perhaps you have set the dropdown height to a very high value and the content is displayed outside the range of what we can see :-)

Check Tools=>Settings=>Layout

The first entry is normally set to 200 - Height for dropdown-Tree-Controls

Please check that - it seems that there is a number that is so big that the control is not displayed correctly - can that be the issue???

Yes that was the issue, thank you for your help and quick responses. Smile
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#12
Big Grin
Regards/Gruss
Oliver
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